MyLebara

Important functionalities such as cancelation of your subscription is missing both in the app and website. The app is useless as it doesn't offer anything more neither is more user-friendly than the website. Moreover, Lebara makes their customers pay separately for basic functionalities like stopping the data usage when the bundle runs out. Pay more or expect to receive huge bills for using data out of the bundle. You will be ripped off one way or another.

I have never been more frustrated with an app, nor has an app ever brought me so close to tears. I only joined this network less than a month ago, I'm updating everything to my new Lebara number and when I try and use the app and log in, all I get is "network request failed". Then when it does work I get "incorrect password". Reset password "network request failed". Reset my password and try and log in "incorrect password". Makes me regret leaving giffgaff.

- App keeps stopping and reloading - Can't get the chat to work - click the button and nothing happens. - I keep getting a pop up asking me to add a nickname to each of my numbers, when I do I just get a message saying "Oops. An error occurred, please retry". - I tried to delink an old number and get an error message "too many attempts, try later" I have uninstalled and reinstalled the app - makes no difference. I don't have issues with any other apps so don't think the problem is with my phone.