
Jason Lee
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Do NOT download. Have cancelled subscription but they have taken THREE further months of payment. Have contacted multiple times and have received ZERO responses. Edit - I have continually tried to log in but it keeps telling me 'Customer not found" so I can't even get in to cancel. It's incredible that this is the only way I can get a response as opposed to the multiple emails I have sent already.
43 people found this review helpful
Hi Jason!
We're sorry to hear about your situation. Unfortunately, we're unable to identify you as a user here. Please reach out to us at support@woofz.com with the subject line "Woofz.Review", and we'll be happy to help you cancel your subscription. We're looking forward to hearing from you!

Eunoce Campbell
I paid for what they advertised as a 4 week plan and could not download the app. Finally, they sorted this, but when I tried to access my so-called training plan, they wanted a further £7.98. They also stated that the subscription was ongoing and would raise the subs to neatly £40 per month. This was NOT made clear in the Facebook advert, and I have demanded a refund. The info I could access was just basic stuff that any dog owner would already know. This a complete scam.
Hi there! We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen. If you need help with canceling, please get in touch with us at support@woofz.com, and we'll provide you with the instructions you need.

Ryan Walsh
horrible experience. everything the offer you can find anywhere. The first issue was how it started at $15 a month and then at 28 days you get charged $40. I used the app for maybe 4 days and found it annoying so since I didn't select auto renewal I thought I would let it run out. My lose right? Then when I got charged again and the transaction is pending they say in the assistant that I could get a refund and after offering transaction id, they tell me pretty much it's my fault.
7 people found this review helpful
Hello Ryan! We’re truly sorry to hear about your experience and understand how frustrating this must be. Our team is already working on resolving this issue. Please check your inbox and spam folder for our response.